![]() Locate the installer package in your Downloads folder and run it.ĥ. It will be in the form of "LockDownBrowser-2-0-x-xx.exe" where "-x-xx" is the current version number.Ĥ. Download the LockDown Browser installer package. It must be the 9-digit number provided to your institution.)ģ. (Do not use the web address with "xxxxxxxxx". Go to "" where "xxxxxxxxx" is your school's unique 9-digit Institution ID. ( (Windows-Control Panel-User Accounts-"user account"-"Change your account type"-"Administrator").Ģ. Log in as a local administrator with full rights. Provide detailed information about your problem and what steps you took to resolve it.We have a helpful video that shows how to install LockDown Browser on a Windows computer:ġ. If you're still unable to resolve a technical issue with LockDown Browser, go to and select "Submit a Ticket".If your problem is with a webcam, select "Respondus Monitor" as your product. ![]() Select the "Knowledge Base" link and then select "Respondus LockDown Browser" as the product. Respondus has a Knowledge Base available from.If an exam requires you to use a webcam, also run the "Webcam Check" from this area. Use the "System & Network Check" to troubleshoot issues. The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar.Sometimes this simple trick will fix the issue you are experiencing. Several resources are available if you encounter problems with LockDown Browser: Remember that LockDown Browser will prevent you from accessing other websites or applications you will be unable to exit the test until all questions are completed and submitted.Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window).If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete.Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move Ensure your computer or device is on a firm surface (a desk or table).Avoid wearing baseball caps or hats with brims.IF RESPONDUS MONITOR IS ENABLED: To produce a good webcam video, do the following:. ![]()
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