![]() ![]() Monitor and manage district-wide management staffing levels.Follow up consistently to ensure accountability to plans.Create district implementation plans to support execution of regional and company initiatives.Review store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement.Plan, identify, communicate, and delegate key responsibilities and practices to store management team.Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard.Drive the implementation of company programs to meet operational and organizational objectives.Develop the store management team within the region to deliver legendary customer experiences in all stores.Must have 3 – 5 years of proven management experience in the food service industry or leadership role in a related industry.Ability to manage effectively in a fast-paced environment.Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.Utilize management information tools and analyze financial reports to identify trends and issues in store performance.Solicit customer feedback to understand customer needs.Communicate clearly, concisely, and accurately in order to ensure effective store operations.Monitor and manage store staffing levels.Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations.Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them.Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service.Demonstrate a calm demeanor during periods of high volume or unusual events.Responsibilities and essential job functions include (but are not limited to) the following: Must be able to work all shifts, including nights and weekends.Must be 18+ years of age and not currently enrolled in high school courses.Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry.Ability to handle confidential and sensitive information.Ability to plan and prioritize workload.Strong leadership skills, with the ability to coach and mentor others.Strong operational skills in a customer-service environment.Knowledge of supervisory practices and procedures.Knowledge of customer service techniques.Ability to manage effectively in a fast-paced environmen.Required Knowledge, Skills, and Abilities Knowledge of the frozen custard industry and competitors.Utilize operational tools to achieve maximum operational efficiency.Follow and reinforce Andy’s operational policies and procedures.Execute store operations during scheduled shifts including organizing store opening and closing duties.Develop positive relationships with shift team.Deliver legendary customer service to all customers by acting with a “customer comes first” attitude.Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates. ![]() Assist with new employee training through positive reinforcement.Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
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